Privacy Policy

airPetStays Pty Ltd (hereinafter referred to us airPetStays, we, us or our) Privacy Policy must be read in conjunction with the Terms and Conditions .

airPetStays may from time to time collect your personal information to enable it to provide its services and to enable you to access the services offered by airPetStays. airPetStays and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. The personal information collected by airPetStays or its affiliates may be combined to provide and improve our products, services, content and advertising.

Whilst the provision of the personal information is not compulsory, failing to provide the requested personal information may prevent you from accessing the products and services offered by us.

What personal information we collect

We collect a variety of information including contact information such as your name, mailing address, email address, contact preferences, telephone numbers, financial information such as bank account details and credit card information and detailed personal information such as your date of birth , home address as well as details about your pets including medical history and photos in order to enable you to access the products and services we offer and to enable us to provide the products and services we offer.

The personal information is collected when you create an Account and or Listing either as an Owner or a Sitter. The personal information on your Profile and Listing may be viewed by the public. Accordingly you should consider the type of information you upload on your Listing and Profile bearing in mind it can be viewed by the public.

How we use personal informations

The personal information we collect allows us to provide you with your required product or service, keep you posted on our latest products or services, upcoming events and to send promotional and marketing material. If you don’t want to be on our mailing list to receive such communication, you can opt out anytime by updating your preferences on our Site or by following the instructions provided in any of those communications.

We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.

We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of airPetStays Account holders.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms and conditions and policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.

If you enter into a contest or similar promotion offered by us we may use the information you provide to administer those programs.

Sharing your personal information with third parties

We will not share your personal information with third parties unless it is reasonably necessary for our business’ functions or activities and you have either expressly or impliedly consented to sharing your personal information with the third parties.

We will not share your personal information with any overseas recipients.

We may share your personal information with third parties who provide services related or relevant to our business functions or activities.

We may also disclose your personal information to third parties if we determine disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations, other users of our services or if we are required to do so by law.

In the event we go through a merger or sell our business, we may transfer your personal information to the relevant third party.

Cookies

We (including any of our service providers) may place small data files on your computer or other devices when you access our Site such as cookies, pixel tags, flash cookies or other local storage provided by your browser or associated applications (collectively referred to as Cookies). The Cookies are used for record keeping purposes including to track your use of our Site and services and customize your content, advertising, save your Account username and password for future logins on our Site, measure the effectiveness of the promotional content on our Site, mitigate risk and prevent fraud.

You may prevent or decline Cookies if your browser or associated application permits. However you may not decline our Cookies if they are required to prevent fraud or ensure security of our Site. Declining our cookies may interfere with your access and use of our Site.

You can obtain instructions on how to remove cookies from your hard drive on your browser options or from your internet service or browser provider.

How we store and protect personal information

The personal information we collect from you is stored on our computers in Australia, Singapore or any other countries where we have facilities. We use a number of mechanisms to protect your personal information. We have implemented physical and technical measures as well as administrative security measures to mitigate the risk of loss, alteration, misuse, unauthorized access, disclosures and alteration. Some of these measures include firewall, encrypted data and network traffic monitoring tools

To ensure the security and protection of your personal information, our Privacy Policy and security mechanisms and guidelines aimed at storing, protecting and safeguarding your personal information are communicated to our employees and are strictly enforced within airPetStays and its affiliates.

Your personal information may be stored, processed and accessed in Australia, Singapore or any other countries where we have facilities. By providing us with personal information or using our Site, you expressly consent to the transfer of your personal information outside Australia. We take all reasonable steps to ensure that the personal information that has been transferred will not be held, used or disclosed by the recipient of the information inconsistently with our Privacy Policy.

Third-Party sites and services

Our Site, products and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties including our Payment Gateway Provider, which may include such things as credit card and bank account details and location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

We do not guarantee or control the information contained in the third party sites or links and if you click on a link to a third party site, you will leave our Site and will cease to be subject to our Privacy Policy. Rather the security and privacy measures of the third party website operator will apply (if any).

Access and correction to personal information

You may request to access your personal information held by us at any time and on your request we will provide you with such access within a reasonably practicable time free of charge.

If you wish to edit your personal information you have provided to us, you may do so my directly contacting us at customerservice@airpetstays.com or accessing your Account and updating your Account settings and Profile. If we refuse access or fail to correct your personal information as per your request, we will notify you of our reasons for the refusal.

If you close your Account at any time, we may retain your personal information collected and stored for some time to enable us to collect any outstanding fees, resolve disputes, assist with any investigation, prevent fraud or as required and permitted by law.

Complaints

If you have any questions or concerns about our Privacy Policy or data processing or if you would like to make a complaint about a possible breach of the local privacy laws, please contact us on [insert details]. We endeavour to attend to all such communications and complaints within [10] business days and to resolve all complaints within [45] Business days.

If we are unable to resolve your complaint in the manner set out above, we will notify you of the reasons for the delay as well as indicate when we can expect to resolve the complaint.

Updates to our Privacy Policy

We may update our Privacy Policy from time to time if our products, services or Site is changed or if there are any changes to the privacy laws. Any changes made to our Privacy Policy will be reflected on this page and it is your sole responsibility to ensure that you check this page to see if our Privacy Policy has changed and if the change impacts you.

Any revised Privacy Policy will apply to your personal information already obtained and to any information created or received after the revised privacy policy is adopted.

Contacting the Australian Information Commissioner

If you would like further information about privacy laws in Australia, please contact http://www.oaic.gov.au/about/contact.html